Troubleshooting Ring Chime Pro: A Comprehensive Guide

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Ring Chime Pro troubleshooting

Ring Chime Pro is an essential component of the Ring ecosystem, designed to extend the reach of your Ring devices and provide audible alerts throughout your home. However, like any electronic device, it may encounter issues from time to time. In this article, we will explore common problems associated with Ring Chime Pro and provide step-by-step solutions for Ring Chime Pro troubleshooting.

Read More: Ring Chime vs. Ring Chime Pro

1. Check Power Supply:

Ensure that the Ring Chime Pro is properly plugged into a working power outlet.
Use a different outlet to rule out potential power supply issues.
Consider using a different power cable if the current one appears damaged.

2. Wi-Fi Connection Issues:

Confirm that your Wi-Fi network is operational and that other devices can connect to it.
Check if the Chime Pro is within the recommended range of your Wi-Fi router.
Restart your Wi-Fi router and the Chime Pro to establish a fresh connection.

3. Update Firmware:

Ensure that your Ring Chime Pro has the latest firmware installed.
Open the Ring app, navigate to the Chime Pro device settings, and check for firmware updates.
If an update is available, follow the on-screen instructions to install it.

4. Network Interference:

Identify and eliminate potential sources of Wi-Fi interference, such as other electronic devices, walls, or appliances.
Reposition the Chime Pro to minimize obstacles between it and the Wi-Fi router.

5. Reset Chime Pro:

Press and hold the reset button on the Chime Pro for at least 15 seconds.
After resetting, set up the Chime Pro again in the Ring app.

6. Check Ring App Settings:

Verify that the Chime Pro is correctly linked to your Ring devices in the Ring app.
Review notification settings to ensure that alerts are configured as desired.

7. Contact Ring Support:

If all else fails, reach out to Ring customer support for assistance.
Provide details about the issue, steps you’ve taken to troubleshoot, and any error messages received.

8. Verify Internet connection:

Ensure that your home’s internet connection is stable and functioning.
Test the internet speed to confirm that it meets the minimum requirements for Ring devices.


Ring Chime Pro troubleshooting can be a straightforward process with the right steps. By checking power connections, addressing Wi-Fi issues, updating firmware, and considering other factors like network interference, you can resolve the most common problems. If problems persist, don’t hesitate to contact Ring support for expert assistance. Keep your Ring Chime Pro in optimal condition to ensure seamless connectivity and reliable alerts for your Ring devices.

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Samba is a commerce editor and writer at Security64, covering tech, fitness, lifestyle, and beyond. In her time as a writer, she’s covered everything from top tech items like running watches and ring lights to phone cases and beauty tools.

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